Due to the custom nature of our UV transfer stickers, all sales are final. However, we understand that issues may arise, and we strive to ensure customer satisfaction. This Refund Policy outlines the conditions under which you may be eligible for a refund or replacement.
2. Eligibility for Refund
You may be eligible for a refund or replacement in the following circumstances:
Defective Products: If your UV transfer stickers are defective or damaged upon arrival.
Incorrect Items: If you receive the wrong items (e.g., wrong design, wrong quantity).
Missing Items: If part of your order is missing or was not delivered.
Order Issues: If there are issues with the printing or customization that are the result of an error on our part.
3. Non-Refundable Items
We do not offer refunds or exchanges for:
Custom products that have been made according to your specifications (unless defective).
Orders that have been approved for production or shipped.
4. How to Request a Refund
If you believe you are eligible for a refund or replacement, please contact us within 7 days of receiving your order. You will need to provide the following:
Order number.
Photos or videos showing the defect or error.
A description of the issue with the product.
5. Refund Process
Once we receive your refund request, we will review it and determine if you are eligible for a refund or replacement.
If approved, refunds will be processed to the original payment method.
If a replacement is issued, we will ship the new items at no extra cost to you.
6. Shipping Fees
Refunds will not include the original shipping fees. If you are eligible for a refund or replacement, you will not be responsible for return shipping costs.
7. Order Cancellations
You may request to cancel an order only if it has not yet been processed. Once production begins, orders cannot be canceled.
8. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at: 📧 :service@productstickers.com 📍 :Room 502K, Building B, Yihua LingfengZhongshan, Guangdong, China
